Please see below our Current Covid- 19 Guidance

During this pandemic we are unable to take any Walk in Guests as we are allowed to do check in electronically, we apologise for any inconvenience this has caused

For guests with email information pre-arrival check in to be sent electronically to the guest for completion and emailed back to Reception.  This will include instructions on the health of the customer, instructions needed for their arrival at the hotel including the one-way system being operated and what facilities are open.

Reservations will obtain emails for guests with no contact details.   
A screen has been installed on the front desk to protect staff, and guests

We have all the correct signage all around the Hotel, to ensure that social distancing is adhered too
A one-way entrance and exit exists in the hotel using the front door for entrance only then side doors for exits only.  This is clearly signed.  
A one-way system is in operation in the corridors as much as possible, depending on occupancy. 
Furniture in the public areas is spaced according to the 2m social distancing requirement with signage for guests.
Hand sanitiser stations are setup all around the Hotel for guests to use

Credit card machines have been placed accessible for guests, and we encourage to use contactless as much as possible. 
Our credit card machines are sanitised after every use.
All our keys are sanitized prior to use  
All guest invoices to be emailed to guests rather than a hard copy.  
A WhatsApp group on a mobile to be used for two-way communication with the guests for room service, maintenance etc.
Mobile is held at Reception and sanitised after every use.

Express check out to be used for all guests, where possible

We now use paper towels in all our toilets for guests, power switched off hand dryers.
We also operate a one in and out into our public toilets

Extra and deep cleaning is done everyday and every night, a minimum of 3 times a day

We only allow one person in the lift at a time due to the size of the space, unless they are from the same household.

Lift is cleaned regularly based on occupancy, with particular attention to buttons inside and outside the lift.

Rooms to only be cleaned on check out unless by special request from the guest  
Rooms to be cleaned 24 hours after departure and then 24 hours prior to selling again

Windows and doors to be opened as soon as possible to air the room.

Housekeeping only clean rooms when the guest is absent.

We operate a very reduced menu at this time

We also currently only do Dinner at this time

All our staff and management have signed a ‘fit for work’ documents prior to returning to work.  
All our staff and management have completed online Covid-19 training prior to returning to work – Cleaning & Hygiene, Customer Service, Personal Protection, Staying Safe and Your Wellbeing.

Cleaning schedules are in place covering back and front of house areas

All our staff wear the correct PPE whilst at work which now includes Face Masks
Face masks, disposable gloves and disposable aprons are available for staff across the hotel.  All our staff have been given in instructions on wearing PPE and signed off.

In case of any symptoms of the coronavirus or possible infection my team and I have been trained on what to do, may we ask you kindly to remain in your room and contact Reception via the WhatsApp account ASAP

Thank you

Sven Nel

General Manager

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